Refund policy

Shop with Confidence: Know Your Ingredients Return Policy

At Know Your Ingredients, we want you to love your purchase. If something isn't quite right, we offer hassle-free returns and refunds for genuine, proven reasons.

Before You Buy:

Read It All: Review product descriptions carefully before placing your order.

Reporting Defects: Time is of the Essence, Let us know of any defects within 24 hours of receiving your order. Contact us via email at support@kying.in

Damaged Products:

Replacement or Refund: Products damaged during transport or due to manufacturing defects are eligible for replacement or refund. Our customer support team will review all refund requests.

Initiating Returns/Refunds/Cancellations:

Contact Us: To begin the return, refund, or cancellation process, please email us at support@kying.in.

Return Policy:

Currently No Pick-Up: We do not currently offer a pick-up option for returns. However, please contact us – we may be able to offer a replacement or alternative solution upon confirmation with you. Replacement availability depends on stock.

Refund Policy:

Processing Time: Refunds are initiated within 4-5 business days of product inspection.

Receipt Time: The time it takes to receive your refund depends on your chosen payment method. For debit and credit card transactions, refund timing depends on your bank. Expect your refund within 5-7 business days.

Cancellation Policy:

Before Dispatch: To cancel your order, please contact our customer support team before the product ships (orders typically ship within 24 hours of placement). Feel free to reach out via email at support@kying.in for any questions.

We appreciate your understanding!